Returns Policy

Returns are accepted, subject to goods being returned in an unused and resaleable condition. The following Terms apply.

Incorrect Product:

The customer has access to the website and makes direct selection of the product, the returns procedure can be used in the following ways:

  • If the part number of the product sent to the customer is different to the specification selected to the customer this is deemed a valid rejection and the product will be replaced free of charge.
  • Incorrect quantity will be dealt as follows: Short quantity will be rectified and the product sent, if the quantity sent exceeds the quantity required, these items should be returned to Hydravalve and the carriage charge refunded.

Faulty Product:

Faulty product will be replaced on receipt of the faulty product originally supplied because there will be NO credit raised in this instance. The replacement product will be supplied free of charge.

Customer Cancellation:

Where a product has been purchased, but is no longer required due to customer cancellation, the product can be returned to Hydravalve, except for special order items. Hydravalve reserve the right to charge a restocking charge (please contact sales for more information). Carriage will not be credited.

Procedure and Terms:

In all of the situations described above, returns can only be accepted with confirmation of our Sales Department.

All customers returning products to Hydravalve must fully accept the terms of our returns procedure.

If in doubt please contact us.

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