February Discount ❤️ | 10.43% Off Web Orders. Discount Applied Automatically At Checkout. Offer expires 28.02.19Valves and Actuation 

Frequently Asked Questions

faqs

Product Advice

How do I find the DN size for an item?

Please refer to the table below which shows the general valve conversion of inch to DN.

Inch

DN

Inch

DN

1/8"

6

4"

100

1/4"

8

5"

125

3/8"

10

6"

150

1/2"

15

8"

200

3/4"

20

10"

250

1"

25

12"

300

1 ¼"

32

14"

350

1 ½"

40

16"

400

2"

50

18"

450

2 ½"

65

20"

500

3"

80

24"

600

My Account

How do I register?

Registering is simple! Just head over to our Create an Account page and enter your details for a faster checkout process in future.

How do I change my personal information?

To change any details, log-in to your account and from here you'll be able to edit your address book, account information or password.

Are my personal details safe if I create an account?

There is no need to worry, here at Hydravalve we have a very strict policy about Data Protection and always ensure personal information is kept safe.

Please read our Privacy Policy page for more information. 

I have forgotten my password. What should I do?

Don't worry, just head over to our My Account page and click 'Forgotten Your Password?' where you'll be able to reset your password in no time at all.

Ordering

I've made an order but I'd like to add to the order without paying additional shipping. Is that possible?

If the order hasn't been dispatched, then sure it's fine. To do so, place the order but select 'Collection Only' in the shipping method and both orders will be placed into one box. Please check with our sales team before placing the order to ensure it hasn't been dispatched. You can contact us via Live Chat or calling us +44 (0)1902637263.

Can I place an order over the phone?

Yes, our sales team can help assist with your order but please note the price may vary due to exclusive website prices.

Can I place an order to a different delivery address?

Yes, you can change the delivery address at checkout. Your order will automatically default to any saved address but this can choose to add a new one.

Where is my order?

Your account will display any previous orders that you have placed.

Click on the order to view more information. Your order should display tracking information, if this does not appear then please do contact us.

I have received a faulty item. What should I do?

We're extremely sorry to hear you have received a faulty item. Please contact returns@hydravalve.co.uk explaining the issue providing your order number also and a member of the returns team will advise you. You may also want to provide images supporting the fault to solve the issue promptly as it may be a technical issue that can be solved without returning the product.

I have received the wrong item. What should I do?

We're sorry to hear that, occasionally things can go wrong but don't worry we're here to solve the issue as fast as possible. Please contact returns@hydravalve.co.uk explaining the issue providing your order number also and a member of the returns team will advise you.

I have received a damaged item. What should I do?

We're sorry to hear that you have received a damaged item. Please contact returns@hydravalve.co.uk explaining the issue providing your order number also and a member of the returns team will advise/arrange a replacement item to be sent out. Please do not throw the item away, we may ask for photos of the damage to ensure it doesn't happen again. 

Payments and Discount

How can I pay for my order?

Various payments can be accepted online. These include Visa, Visa Debit, Visa Electron, Mastercard, Maestro, American Express and PayPal. As we take fraud very seriously, you will face validation and authorisation by us and the card provider. Please note if you are using a business card, ensure that the billing address matches the exact card details, if not this may result in payment being declined.

There is also a 'Pay Offline' method which when selected a proforma invoice will be raised by our sales team. Payment then can be made via a Bank Transfer or via the telephone using your Visa, Visa Debit, Mastercard, Maestro or Visa Electron.

How do I use a discount code?

Here at Hydravalve, we like to make things easy. Majority of the time we will offer an automatic discount code which will be applied automatically at checkout. However, occasionally you will need to enter this which can be seen at the shopping cart 'Enter discount code' and clicking 'Apply Discount'.

Why isn't my discount code working?

Please ensure that you have typed the code correctly as it appears. For example, check spacing, characters errors and/or spelling mistakes, check you're not mixing letters O/I with numbers 0/1, check the terms and conditions for the offer. If the error still persists, please contact us.

Delivery

What do I do if I haven't received my order?

Please contact us and customer service will be able to assist you further.

What delivery options do you offer?

All our delivery options can be viewed on the Delivery Information page.

Returns

What is your returns policy?

Please view our Returns Policy page for more information. If you still have a query, then please contact us.

How do I return an item? 

We aim to make this process as simple as possible. Contact returns@hydravalve.co.uk with your order number and reason for the return and our customer service team will do the rest.

Please refer to our Returns Policy page for more information.

What happens once my item has been returned?

Once we receive the order, we'll review the item and reason for return. We will then notify you by email what we plan to do next.

When will I receive my refund?

Depending on your card issuer, refunds can take 5-7 working days. If you haven't received a refund and its been more than 10 working days then please contact us.